Who we are
Underdog Creative Solutions Inc. is a Saskatchewan-incorporated company headquartered in Saskatoon. We build the AI Receptionist, websites, and content services described elsewhere on this site. References to "we", "us", and "our" mean Underdog Creative Solutions Inc.
Information we collect
Account and contact info — your name, business name, email, phone number, billing address, and the role you hold at your business.
AI Receptionist call data — when a caller dials a number routed through our service, we receive the audio of that call and create a transcript. We also store call metadata (caller number, time, duration, outcome) and any structured data the AI captured (name, address, requested service, appointment time).
Calendar and scheduling data — when you connect Google Calendar, Microsoft 365, Calendly, Jobber, Housecall Pro, or another scheduling tool, we read availability and write bookings on your behalf, only for the calendars you authorize.
Website and content service data — content briefs, brand assets, login credentials you share for publishing, and analytics from your site.
Site usage data — IP address, browser, device, pages visited, and referrer when you use this website. This is collected via standard server logs and privacy-friendly analytics.
How we use it
Deliver the service — answer calls, book appointments, send confirmations and reminders, publish content, and operate your website.
Operate and improve — we review aggregated and anonymized call patterns to improve voice quality, intent recognition, and routing logic. We do not sell your call audio or transcripts.
Billing and support — to invoice you, respond to support requests, and meet our legal and accounting obligations.
Service communications — onboarding emails, status updates, and product changes that affect your account. You can opt out of marketing email at any time; you cannot opt out of essential service email while you remain a customer.
Call recordings, transcripts, and AI processing
Calls answered by the AI Receptionist are recorded and transcribed so the AI can understand the caller and so you can review what happened. We disclose recording in the AI's greeting where required by law; you are responsible for ensuring the greeting and any additional disclosure complies with the laws of the jurisdictions your callers are dialing from.
Audio and transcripts are processed by trusted speech-to-text and large-language-model providers (currently including providers operated by OpenAI and similar AI infrastructure vendors) under data-processing agreements that prohibit them from using your data to train their general-purpose models.
By default, call audio is retained for 90 days and transcripts for 24 months so you can review history and we can troubleshoot. Retention windows can be shortened on request.
Where your data lives
We host on Canadian and United States cloud infrastructure. By using the service you consent to your information being processed in those jurisdictions, where it may be subject to lawful access requests by foreign governments.
Security
We use TLS in transit and encryption at rest for call audio, transcripts, and account data. Access to production systems is restricted to staff who need it, behind multi-factor authentication. No system is perfect — if a security incident affects your data, we will notify you and the appropriate regulator without undue delay, as required by law.
Your rights
You can ask us to access, correct, export, or delete the personal information we hold about you and your callers, subject to limits the law places on us (for example, billing records we must keep for tax purposes).
Email support@underdogcreativesolutions.com with the subject "Privacy request" and we'll respond within 30 days. If you're not satisfied with our response you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Children
The service is for businesses, not children. We do not knowingly collect personal information from anyone under 16. If you believe we have, contact us and we'll delete it.
Changes to this policy
We update this policy as the service and the law change. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated by email to active customers before they take effect.
Contact
Privacy questions, access requests, and complaints: support@underdogcreativesolutions.com or by mail to Underdog Creative Solutions Inc., Saskatoon, Saskatchewan, Canada.