// CASE STUDY · HVAC · SASKATOON
After-hours no-heat calls were going to voicemail. We turned every one into a dispatched job.
AFTER-HOURS CALLS ANSWERED
Up from ~22% before launch.
EMERGENCY DISPATCHES
In the first 90 days, vs. 9 in the prior 90.
ESTIMATED RECOVERED REVENUE
Based on average emergency-call ticket of ~$800.
// THE PROBLEM
What was breaking
A Saskatoon HVAC company with five trucks was losing every after-hours call to voicemail. Their on-call tech only got paged when the homeowner remembered to call back the next morning — most never did. Industry data says no-heat callers move on within 90 seconds. They were bleeding emergency revenue every cold snap.
// THE SETUP
What we shipped
We forwarded their existing 306 business line to the AI Receptionist with a 5-day setup. The AI was scripted to triage HVAC emergencies (no heat, gas smell, water leak) and page the on-call tech immediately, while routing routine quotes to a Tuesday/Wednesday booking slot.
// THE CALL
After-hours no-heat emergency
Sunday, 11:42pm. -28°C outside. Homeowner with a young kid.
- AI
Thanks for calling Northside HVAC, this is the AI assistant. How can I help?
- CALLER
My furnace stopped working and the house is freezing.
- AI
I'm sorry to hear that — sounds like an emergency. Can I get your address and phone number? I'll dispatch our on-call technician right away.
- CALLER
Sure, 1422 Maple Drive, and the number is 306-555-0190.
- AI
Got it. Our technician will call you back within 15 minutes and be on the way. You'll get a text confirmation now.
Outcome. On-call tech called back in 11 minutes. Job was diagnosed and resolved by 1:30am. Homeowner left a 5-star review the next day specifically calling out how fast they answered.
"Before the AI, that call was a voicemail and a Monday-morning callback that never converted. Now it's a tech in a truck."
— OWNER, HVAC COMPANY (ANONYMIZED)
Want results like this on your line?
Most businesses are live in 5 business days. Let's map your setup on a 15-minute call.
// LET'S TALK